Departing from Salzburg airport and need special help? Please inform your airline, trip organiser or travel agent of the type of assistance you require!
Ask your doctor if you are medically fit for air travel. Please inform your airline, travel organiser or travel agent of the type of assistance you will need when you make your booking, and no later than 48 hours before your departure. Specify the degree to which your mobility is restricted. The respective airline will take care of all services such as your luggage, escort or special dietary needs and will inform the airport handling agent in advance.
If you have vision problems and are traveling alone, the local staff will also help you e.g. with filling out forms. If you still need assistance please let the airline staff know at check-in, talk to the information desk or contact us by phone or e-mail.
Please ask your travel agency or your airline about specific regulations, e.g. EU vaccination certificate for companion dogs. Pets must have a EU Pet Passport.
There are seven international ratings to help passengers self-assess their need for assistance:
|Level of Assistance||Self-Assessment|
|WCHR (wheelchair ramp)||Passenger can walk short distances and can walk up and down stairs|
|WCHS (wheelchair steps)||Passenger can walk short distances but cannot walk up and down stairs|
|WCHC (wheelchair cabin seat)||Passenger cannot walk independently and cannot walk up and down stairs|
|DEAF (deaf passenger)||Passenger is hearing impaired|
|BLND/DEAF (blind & deaf passenger||Passenger has impaired vision and hearing|
|DPNA (disabled passenger needing assistance)||Passenger with intellectual or developmental disability|
For special assistance, please contact our medical staff.
The city No. 2 city bus, which runs between the airport and the railway station, offers free transport of wheelchairs and is (mostly) equipped with a wheelchair ramp.
You will find accessible parking spaces both on the P1 short-term parking area and in the multi-storey car park next to the exit between stairway C and D.
All stairways are equipped with large lifts especially for wheelchairs. All parking spaces for the disabled are marked with the easily recognisable international symbol. The handicapped-accessible parking spaces at the short-term P1 car park are located parallel to the covered walkway.
You can contact us at 3 pick-up points if you will need any special help. You can find the exact location on the terminal map.
After landing, our airport staff will bring you from the aircraft to the arrivals hall at Salzburg Airport. Please provide advance notice if you require this assistance, either to the travel operator when booking your flight or to the airline, and no later than 48 hours before departure.