General Aviation Handling & Apron Support

1. Apron Support (A/S) until 3500 kg MTOW

The following services are included:

• Airside transportation for passengers and crew and, if applicable, luggage up to a maximum of four trips to or from the aircraft upon arrival or departure, as well as (if required) coordination activities (parking, hangar, refueling service, official entry/exit procedures).

2. General Aviation Handling (GAH) over 3500 kg MTOW

The package "General Aviation Handling" must be registered for aircraft over 3,500 kg MTOW. 

• Airside transportation of passengers and crew to/from the aircraft upon arrival and/or departure
• Airside baggage service (loading/unloading and transportation to/from the aircraft upon departure and/or arrival)
• Take away 1 liter of coffee, tea (on request and subject to availability)
• Crushed ice 2 kg (on request and subject to availability)
• Copies (up to 20 pages)
• Assistance and guidance through official clearance (passport and customs control)
• Organization and coordination of waste disposal
• Crew briefing and assistance with flight preparation (MET, NOTAMs, company flight plan, slot monitoring, PPR request, etc.)
• Organization and coordination of all ground handling services such as water and toilet service, aircraft de-icing, cabin preheating units, ground power units (GPU), air starters (ASU), cabin cleaning, etc.
• Contact with the local fuel supplier
• Contacting the local catering supplier (for catering orders, dishwashing, disposal, etc.)
• Hotel reservations for passengers and crew (customer credit card required)
• Transport bookings for passengers and crew (taxi, limousine service, VIP vehicles, rental cars, helicopter, etc.) 
• Organization of direct (=apron) pickup or transfer for passengers to/from the aircraft (subject to regulatory approval) 
• Organization of additional security services, e.g., 24-hour aircraft surveillance 
• Organization of additional VIP services, e.g., VIP lounge or similar 

Surcharge: For short-notice bookings less than 24 hours before the actual arrival or in case of no-show, a surcharge of 25% will be applied to the "General Aviation Handling" package.

Cancellation of a handling service:  
If a flight that has already been registered for handling is canceled less than 36 hours / 6 hours before the scheduled operation, this is considered a cancellation of the handling service, for which a cancellation fee of 50% / 100% of the respective charges is to be paid, provided services have already been rendered or costs have been incurred. All information can be found in the Schedule of Charges.

Additional services are provided according to the individual service list in the Airport Charges or as agreed. For further information, our Traffic Handling team will be happy to assist you.