Services for passengers with reduced mobility

before Travelling: Your wishes and needs count

First ask your doctor whether you are medically fit for air travel.

Please inform your airline or your travel agency of your disability when you book the trip. That way your needs and wishes (e.g. special food, wheelchair, etc.) can be taken into account. The respective airline will take care of all services such as your luggage, escort or special dietary needs and will inform the airport handling agent in advance.

Ask your airline or Travel Agency

This will also ensure that the airline is aware of your needs well in advance and that you are expected at the airport by employees who will provide you with assistance according to your needs.

It is advisable to contact the airline on the day before departure to ensure that any requests made when you booked have actually been carried out. Remember to ask as well which terminal to go to and when you should arrive there.

We kindly request that you come to the airport at least 90 minutes before departure for domestic flights, and at least two hours before departure for international flights.

It is also important to contact your airline or travel agency to ask about special regulations or other details, e.g. the certificates of vaccination for dogs. All pets must have the European Pet Passport.