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Services for passengers with reduced mobility

You are deaparting from Salzburg airport and you need assistance or special help? 

Step 1 - Before Travelling

Ask your doctor whether you are medically fit for air travel. Please inform your airline, travel organizer or travel agent of the type of assistance you will need when you make your booking, and no later than 48 hours before your departure. Specify the degree to which your mobility is restricted. The respective airline will take care of all services such as your luggage, escort or special dietary needs and will inform the airport handling agent in advance.

LEVEL OF ASSISTANCE SELF-ASSESSMENT
WCHR (wheelchair ramp) Passenger can walk short distances and can walk up and down stairs.
WCHS (wheelchair steps) Passenger can walk short distances but cannot walk up and down stairs.
WCHC (wheelchair cabin seat) Passenger cannot walk independently and cannot walk up and down stairs.
DEAF (deaf passenger) Passenger is hearing impaired.
BLND (blind passenger) Passenger is visually impaired.
BLND/DEAF (blind & deaf passenger) Passenger has impaired vision and hearing.
DPNA (disabled passenger needing assistance) Disabled passenger with intellectual or developmental disability.

Step 2 - How to get to Salzburg airport

The city bus line no 2 which runs between the airport and the railway station offers free transport of wheelchairs and is (mostly) equipped with a wheelchair ramp. 

 

You will find barrier free accessible parking spaces both on the P1 short-term parking areas and in the multi storey car park next to the exit between stairway C and D.

All stairways are equipped with large lifts especially for wheelchairs. All parking spaces for the disabled are marked with the international symbol for the disabled.

The handicapped accessible parking spaces are located at the short stay car park P1 parallel to the covered pathway.

 

Step 3 - Mobility Service

You can contact us at 3 pick-up points when you will need any special help. You can find the exact location on the plan of the building.

 

  • At the Check-In
    At the check-in desks, our staff will welcome you and provide you with any assistance you need until you have boarded the aircraft. All other special services required by the passenger before departure are arranged here. Because not all disabilities are immediately apparent, it is advisable to remind the staff at the check-in desk of any restrictions you may have. This will ensure that your personal needs are taken into account during your trip.
  • Sanitary Facilities
    You will find barrier free toilets and washrooms in the check-in hall, departure hall and in the restaurant area in the first floor. You can get there in the specially equipped lift. You can find the exact location on the plan of the building.

  • Medical Services and First Aid
    Situated on 1st floor of terminal 1 (take the elevator in the check-in area).  

ARRIVALS - collection by the mobility service

After landing, our airport staff will bring you from the aircraft to the arrivals hall at Salzburg Airport. Please give notice if you require this assistance either to the travel operator when booking your flight or to the airline at the latest 48 hours before departure.

You need Help?

Should you need special help the service team at Salzburg Airport will gladly help you! Please call +43 662 8580-143

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